About Me

Hi, I’m Edwin Wortel — a Contact Center Presales Consultant and Developer at VASS Germany GmbH, passionate about connecting technology with customer experience.

With more than a decade of experience across project management, AI-driven customer service, and robotic process automation, I thrive at the intersection of business and innovation. I enjoy translating complex technical solutions into clear, value-driven stories that resonate with customers.

Over the years, I’ve worked with platforms like Sinch Contact Center, Sinch Chatlayer, Cognigy Conversational AI, and Salesforce Service Cloud, helping organizations improve efficiency and deliver seamless omnichannel experiences.

Outside of work, I’m a music and art lover, and a curious world traveler — always inspired by creativity and connection.